🎧Beginner · 8hrs
AI for Customer Service
Set up AI chatbots, automate ticket routing, analyse customer sentiment, and handle Tier 1 support at scale — with bilingual Arabic-English AI for the UAE market.
Who it's for
Customer service, support and contact-centre teams and their team leads.
Before you start
None.
Format
Live and hands-on, on-site, online or hybrid, in English or Arabic.
How you're assessed
Scenario testing of your chatbot and templates with the instructor. Certificate on completion.
What you'll be able to do
By the end of the course, you will be able to:
- ✓Map a customer service workflow and decide where AI helps and where people must stay involved.
- ✓Set up a no-code AI assistant for common questions, with a clear hand-over to a person.
- ✓Build response templates in your brand's tone in English and Arabic, including Gulf dialect.
- ✓Classify and route tickets with AI, and track customer sentiment over time.
- ✓Connect AI to WhatsApp Business support within your company's policies.
What we cover
1Designing an AI customer service workflow
2Setting up AI chatbots (no-code)
3Response template generation for common queries
4AI ticket classification and routing
5Customer sentiment analysis with AI
6WhatsApp Business AI integration
7Arabic customer service AI: Gulf dialect and tone
What you'll leave with
1A customer service AI workflow map
2A bilingual response template library
3A chatbot prototype with hand-over rules
Who teaches this?
Delivered by HYVE AI Labs business AI specialists — engineers who have built AI systems for real businesses and know exactly which tools deliver ROI.